Privacy Policy

To fulfil a Cash-on-Delivery order and support you, we collect only what's necessary:

• Contact & delivery details — your name, phone/WhatsApp number, email (if provided), and shipping address.
• Order details — the products you buy, order value, and any notes you add at checkout.
• Messages — anything you send us through our contact form or WhatsApp.
• Basic usage data — anonymous information about how our site is used (pages viewed, device type), via cookies and analytics, to improve your experience.

We do not collect or store card or bank details — every order is Cash on Delivery.

We use your information strictly to serve you:

• Process and deliver your order, and confirm it via call or WhatsApp.
• Provide support — answer questions, arrange exchanges, and track parcels.
• Send offers you've opted into (like your first-order discount) — only if you've asked for them.
• Improve our products, website and service.

We never use your details for anything you wouldn't expect from a fragrance store.

LUXEØ operates on Cash on Delivery across Pakistan. You pay in cash when your order arrives — so we never ask for, see, or store your card, CVV, or bank information on this website. This keeps your financial data entirely in your hands.

We use WhatsApp and phone calls to confirm orders, share tracking updates, and help with exchanges — because that's how Pakistan likes to shop. When you message us, we keep that conversation to assist you. You can ask us to stop non-essential messages at any time.

Our site uses cookies and privacy-respecting analytics (such as Google Analytics) to understand what's popular and to improve performance. This data is aggregated and anonymised — it doesn't identify you personally. You can disable cookies in your browser settings at any time without affecting your ability to order.

We never sell your data. We share the minimum necessary, only with:

• Courier partners — your name, address and phone, so your parcel reaches you.
• Trusted service providers — e.g. our hosting and analytics tools, bound to protect your data.

That's it. No data brokers, no reselling, ever.

Your information is stored on secure, access-controlled infrastructure. Only authorised team members can view order data, and we apply industry-standard safeguards. While no system is ever 100% impenetrable, we treat your data with the same care we put into every bottle.

You're always in control. You can:

• Access the information we hold about you.
• Correct anything that's wrong.
• Delete your details from our records.
• Opt out of marketing messages.

Just contact us or message us on WhatsApp and we'll action your request promptly.

LUXEØ is intended for adults. We don't knowingly collect information from anyone under 16. If you believe a minor has shared data with us, contact us and we'll remove it.

As our store grows, we may update this policy. When we do, we'll revise the "last updated" date at the top of this page. Significant changes will be highlighted. Continuing to use LUXEØ after an update means you accept the revised policy.

Questions about your privacy or this policy? We'd love to hear from you. Reach out via our contact page or WhatsApp — we reply fast, usually within minutes during business hours.